Thursday, March 30, 2017


Rob Cocker | |


Service Delivery Manager, WorkSmart, Durham, NC June, 2016 - February, 2017
  • Managed 5 technicians responsible for all IT projects and escalated service issues of 36 small businesses 
  • Served as client contact regarding satisfaction on technician service and managed suitable resolutions when needed 
  • Reported at weekly management meetings on SLAs, workload, and process improvement 

VP Technology Manager, Capstrat, Raleigh, NC March, 2007 - June, 2016
  • Reported directly to CFO and responsible for all aspects of IT 
  • Migrated server infrastructure to virtual private cloud and brought technology management in-house 
  • Maintained BCP, security, disaster recovery, compliance, and high availability of all IT infrastructure 
  • Responsible for managing the helpdesk team and an system administrator through interviewing, hiring, coaching, performance reviews, and problem resolution 
  • Researched, planned, and presented technology needs to management for budgeting based on inventory, future technology, and company’s projected growth 
  • Managed nine month process of designing, planning, and moving entire office of 130 users and IT infrastructure 

Senior Trainer / Technician, Sign Supply USA, Levittown, PA February, 2004 - February, 2007
  • Built large-format print servers and configured them on the network 
  • Trained production personnel on running the large-format printers and print servers 
  • Performed maintenance and troubleshooting of large-format printers, print servers, and accompanying software 

Trainer / Technician, Charrette, Horsham, PA August, 2003 - February, 2004
  • Ran demonstrations of large format printers and print server software 
  • Built color profile configuration files for custom printing materials 

Sales Engineer, Xerox, Philadelphia, PA August, 2000 - July, 2003
  • Completed extensive training in Xerox sales techniques, hardware service, and installation 
  • Covered territory from Boston to Raleigh supporting sales team for product demonstrations, customer configuration meetings, and large format printer installations 

  • NetApp - LUN, volume, and backup management, hardware expansion 
  • VMware - Management, provisioning, upgrading, and troubleshooting 
  • TCP/IP, DHCP, DNS, Active Directory - configuration, troubleshooting, and management 
  • Firewall - port forwarding, configuration, VPN troubleshooting 
  • Cisco - switchport configuration and troubleshooting 
  • Microsoft Exchange - installation, support, troubleshooting, migration 
  • Trend Micro OfficeScan antivirus - server and client installation and migration 
  • SwitchVox VOIP server - installation, management, troubleshooting 
  • Barracuda Web Filter and Spam Filter - management, troubleshooting, migration 
  • Windows and Mac OS client and server - FDE, imaging, installation, support, troubleshooting 
  • Quest NetVault Backup - installation, network configuration, physical and virtual tape library management 


Drexel University, Philadelphia, PA
Bachelor of Science

MCSE training